AIMMS Purchase FAQ
General Questions
Q: What is AIMMS Storyboard Manager?
A: AIMMS is a professional storyboard management software designed for filmmakers, video producers, and creatives to organize, manage, and visualize their storyboard projects efficiently.
Q: What do I get with a permanent license?
A: A permanent license includes:
- Lifetime access to AIMMS Storyboard Manager v1.x
- All current features and functionality
- Free updates during the v1.x version cycle
- Email-based license delivery and activation
- The license is associated to the individual who owns email address (for business licenses get in touch - licenses@markdkberry.com )
NOTE TO CLARIFY THE UPGRADE CYCLE: A full license gives you perpetual license for v1.x and all versions of 1.x. Future versions 2.x onward will be paid upgrades. This is because version 2.x will include API and additional services requiring a major coding period (planned for > 2027 at earliest). Version 1.x will include patches, minor updates and upgrades to improve existing functionality.
Q: Is there a free trial available?
A: Yes, AIMMS offers a 30-day free trial with full functionality. You can start a trial without entering payment details.
Q: Can I use AIMMS on multiple computers?
A: Your license is tied to your email address, allowing you to activate AIMMS on multiple personal computers. However, the license is for individual use only. (for business licenses get in touch - licenses@markdkberry.com )
Payment & Pricing
Q: What payment methods do you accept?
A: The following are accepted:
- Credit/Debit Cards (Stripe)
- Apple Pay and Google Pay (Stripe)
PayPal (is not available at this time)
Available payment methods may vary by region.
Q: What is the price of AIMMS?
A: AIMMS is priced at AU$35 for a permanent individual v1.x license. (for business licenses get in touch - licenses@markdkberry.com )
Q: Why is the price different from what I expected?
A: Our pricing is dynamic and may vary based on:
- Your geographic location and local currency
- Stripe's currency conversion rates
- Regional pricing strategies
Q: Do you offer discounts for students or educators?
A: Currently, we offer standard pricing for all users.
Q: Can I get an invoice for my purchase?
A: Yes, invoices are automatically generated and included in your purchase confirmation email when dealing with Stripe.
License & Activation
Q: How do I receive my license after purchase?
A: Your license file is automatically:
- Generated within 1 minute of successful payment
- Sent to your email address as an attachment (aimms.lic)
- A copy is securely stored on the server in the event of that failing
Q: How do I activate my license?
A: Licenses must be activated through the AIMMS app licensing dialogue:
- Launch AIMMS - the licensing window will appear automatically (first run, after trial expiry, or via Help menu)
- Go to Help → Activate License if the window doesn't appear
- Click "Browse" and select your license file from your email attachment
- The license will be validated and activated, then a copy saved to the licensing folder
Q: What if I lose my license file?
A: It's recommended to keep your license file safe somewhere backed up. If you do lose it, contact licenses@markdkberry.com with your purchase email address, including date of purchase, and you'll be provided with a replacement license file.
Q: Can I transfer my license to someone else?
A: Licenses are non-transferable and are tied to the original purchaser's email address for security and anti-pirification purposes. They can be reused for all upgrades of version 1.x in perpetuity.
Technical Support
Q: What if I encounter technical issues after purchase?
A: A fully functional 30‑day trial is provided so you can confirm the software works correctly in your environment before purchasing a license. If you experience a technical issue after purchase, please contact licenses@markdkberry.com with:
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Your order details including the original email used for licensing
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A description of the issue
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Your system information (OS, version, etc.)
If the issue cannot be resolved, a refund may be offered at our discretion.
Q: How long does license delivery take?
A: License files are delivered within 5 minutes of successful payment. If you don't receive it within 10 minutes, please check your spam folder or contact the sending address - licenses@markdkberry.com.
Q: What are the system requirements?
A: AIMMS is designed to work on:
- Windows 10/11
- Linux (various distributions)
- 4GB RAM minimum
- 1.5GB disk space (for application size, not your project sizes)
Q: Do you offer refunds?
A: A fully functional 30‑day trial is provided so you can evaluate the software before purchasing a license. Because the product is delivered digitally and can be fully tested in advance, license purchases are generally non‑refundable.
If you experience a technical issue after purchase, please contact licenses@markdkberry.com with:
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Your order details
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A clear description of the issue
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Any relevant system information (OS, version, hardware, etc.)
If the issue is confirmed and cannot be resolved, a refund may be offered at our discretion.
Security & Privacy
Q: How secure is my license?
A: Licenses are:
- Digitally signed using RSA-PSS SHA256 encryption
- Tied to your email address for verification
- Stored securely on your local machine
- You do not need internet access to activate or use the license
A: No. We use Stripe's secure payment processing, and we do not store any payment information on our servers.
A: Yes, we comply with privacy regulations and only collect necessary information for license delivery and support purposes.
International Customers
Q: Do you ship internationally?
A: Yes, our digital licenses are available worldwide. Payment processing is handled by Stripe, which supports most countries and currencies at their discretion.
Q: Can I pay in my local currency?
A: Yes, Stripe automatically converts pricing to your local currency based on your IP address and location.
Q: Are there any additional fees?
A: No, the price you see is the final price. Any currency conversion fees are handled by Stripe and your bank. Your license will work with AIMMS vrs 1.x in perpetuity (and on all supported platforms). This includes all updates for version 1.x.
Troubleshooting
Q: My license file won't open or shows an error
A: Please check the following:
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Confirm the file downloaded completely and isn’t corrupted
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Ensure you’re running the latest version of AIMMS
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Validate and activate the license through the in‑app license dialog (placing the file directly into application folders will not activate it)
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Licenses are validated during version updates, and invalid or unauthorised copies may not function in future releases.
If the issue continues, contact licenses@markdkberry.com with your order details so we can verify the license and issue a replacement if appropriate.
Q: I didn't receive my license email
A: Check your:
Q: The payment failed but I was charged
A: This is rare, but if it occurs:
- Wait 5-10 minutes for the charge to reverse or fully complete.
- Check your email for any partial orders
- Contact licenses@markdkberry.com if the situation does not resolve
- If payment was made we will get a license to you
Last Updated: April 2026
For additional questions, please contact licenses@markdkberry.com
AIMMS Storyboard Manager - Professional Storyboard Management Software